Citric Balance Shampoo

At Hidden Beauty Salon, we are committed to providing our customers with high-quality products and exceptional service. Please read our refund and return policy carefully to understand your rights and obligations when purchasing products from our website.

Refund and Return Policy

1. Eligibility for Returns and Refunds:

• Products must be returned within 30 days of the original purchase date.

• Products must be unopened, unused, and in their original packaging to be eligible for a return or refund.

• Proof of purchase is required for all returns and refunds.

2. Non-Refundable Items:

• Used or opened products cannot be returned or refunded.

• Gift cards and promotional items are non-refundable.

3. Defective or Damaged Products:

• If you receive a defective or damaged product, please contact us within 7 days of receipt.

• Provide a detailed description and photographic evidence of the damage or defect.

• We will arrange for a replacement or a full refund, including any shipping costs incurred.

4. Return Process:

• Contact our customer service team at hiddenbsalon@gmail.com to initiate a return.

• Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

• Pack the product securely and include the RMA number and proof of purchase in the package.

• Return shipping costs are the responsibility of the customer, except in cases of defective or damaged products.

5. Refund Process:

• Refunds will be processed within 7-10 business days of receiving the returned product.

• Refunds will be issued to the original payment method used for the purchase.

• You will receive an email confirmation once the refund has been processed.

6. Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired product.

7. Sale Items:

• Sale items are final sale and cannot be returned or refunded.

8. Contact Us:

• If you have any questions or concerns about our refund and return policy, please contact us at hiddenbsalon@gmail.com.

Thank you for shopping with Hidden Beauty Salon. We appreciate your business and are here to ensure you have a positive experience with our products and services.

With love,

The Hidden Beauty Salon Team

At Hidden Beauty Salon, we strive to provide our customers with a seamless shopping experience. Below you will find all the details regarding our shipping policies for hair salon products purchased through our website.

Processing Time:

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates:

• We offer flat rate shipping for all orders within the United States.

• Standard Shipping (3-7 business days): $5.99

• Expedited Shipping (2-3 business days): $12.99

• Free Standard Shipping for orders over $75.

• Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

International Shipping:

• Currently, we do not offer international shipping.

Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Shipping to P.O. Boxes:

• We ship to P.O. boxes within the United States using USPS.

Shipping Restrictions:

• Some products cannot be shipped to certain destinations due to regulatory restrictions. If you place an order for a product that we cannot ship to your location, we will notify you and cancel the order.

Damages:

• Hidden Beauty Salon is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

Incorrect Address:

• Ensure that the shipping address is correct at the time of order. We are not responsible for incorrect addresses provided by customers. If you need to change your shipping address, please contact us immediately at hiddenbsalon@gmail.com after placing the order.

Contact Us:

• If you have any questions or concerns regarding our shipping policies, please contact us at hiddenbsalon@gmail.com. Our customer service team is here to assist you.

Thank you for shopping with Hidden Beauty Salon. We appreciate your business and look forward to serving you!